Based on our own research, our recommendation for customer relationship management is Siebel CRM OnDemand. Our recommendation is based on three main points:

  • Business Value – A low total cost of ownership combined with powerful capabilities for best practice sales execution. Need we say more?
  • Reliability – Highly-secure, hosted solution with well designed architecture and scalability.
  • Experience – Longer CRM experience than any other major provider.


San Francisco Consulting Group is a certified CRM OnDemand reseller. To get a demo of CRM OnDemand call us at 415-226-3366.

SFCG's Value Added Services

Configuration/Technical Solutions

Quick Start: Want to get up and running fast? This is the low TCO package for you. Get your organization up and running with the basics of CRM OnDemand in a very short period of time.
Turnkey: Looking to have someone take care of your entire CRM adoption? Maximize ROI with a fully configured instance of CRM On Demand.
SalesForce.com Migration: Want to move from SalesForce.com to CRM OnDemand? This is the plan for you.
Upshot Migration: Want to move from Upshot to CRM OnDemand? We’ve got you covered.
Web Lead Capture: Have a web site with a registration page? Want your leads to load directly into CRM OnDemand? This is your ticket.
Customer Service Portal: Want your customers to be able to log trouble tickets directly into CRM OnDemand? We’ll build out the customer service portal to meet your need and impress your customers.
Follow-up: You’ve got the leads and the opportunities might be there. But who is going to follow up with them all? Here are the automated, completely personalized follow up procedures that won’t make you look phony.


Business Process Solutions

Sales Efficiency Audit: Seem like your team is spending too much time in CRM for too little effort? Let us conduct an efficiency audit and we’ll deliver a list of the 10 most important things you can do to boost efficiency. Territory/Organization Alignment: Does the workload of your team seem unbalanced? With a territory analysis we’ll analyze and rebalance your sales team so you’re making full use of the team you’ve got.
Sales Process Analysis: So what’s holding back your team from making more sales? Is it your sales process? We’ll help you determine if the sales process you’ve got could be better and how. From qualification to closing tactics, we’ll audit your team and work with your customers to get to the bottom of it. Marketing Campaigns: Just not happy with the results from your marketing campaigns? Having trouble tracking it like you should? We’ve got turnkey marketing campaign processes linked to programs that will boost tracking and give you a clearer picture of lead generation.
Service Team: So you want better, faster customer service with fewer resources? Who doesn’t? Let’s investigate the service team processes to rationalize escalation procedures, load balance and issue management. Oh yeah, and are there opportunities to cross sell/up sell hidden in there?  


Insight

Custom Dashboards Custom Analytics & Analysis Scoreboard Reporting™
You’ve got all the data stored neatly in CRM. Now you want to get at the essentials quickly. So what do you focus on? How can you get what you need to know in a glance? We’ll work with you to break down your company’s vital signs into a single Executive Snapshot™.
>> More information 		So is the business healthier or not? What can be done to make it better? What are the easiest things that can improve revenue and earnings? Chances are the data is in CRM. We can get it out and make it mean something to you. Win some. Lose some. It’s the nature of sales. But what can you learn from your wins and losses? We’ll extend the CRM system data with primary research to bring you rich answers that lead to improve sales force effectiveness.